DESCRIPTION: 

Incivility at work is real. And it is real in manufacturing.

According to a Gallup State of the American Workplace report, 75 percent of manufacturing workers are disengaged at work. In fact, the manufacturing industry, according to the Gallup report, is the least engaged industry across sectors.

A closer look at the research reveals that a primary cause for this disengagement is poor leadership. Specifically, supervisors and managers with low social acuity are co-creating uncivil workplace cultures.

Manufacturing Civility provides a 6Cs formula for solving people problems. These strategies result in continuous improvements that shift workplace culture away from traditional toxic and uncivil organizations towards healthier, more positive workplace experiences for employees in manufacturing environments.

The “people-treatment” aspects of the proprietary Manufacturing Civility methodologies have been co-created by 20-year, internationally recognized experts in the field of civility training-Lewena Bayer, CEO of Civility Experts Inc., and a veteran of the manufacturing industry, Christian Masotti. The tried-and-true methodologies shared in the book have been proven to impact individual morale, wellness, and outlook in organizations across sectors, including manufacturing.

Civility-when specifically applied to how people are treated at work, is a continuous improvement strategy that has been proven to have measurable impacts on:

• Retention and engagement

• Performance

• Workplace wellness and safety

• Innovation, creativity, and problem-solving• Bottom-line business metrics, including profitability

MY REVIEW:

I’ve never been in manufacturing but have spent 45 years in an office environment.  I wasn’t sure if this book would relate to that type of workspace, but it really does.   

At first I was a bit skeptical, thinking, yeah, just another fad to sell to corporations.  The company I’ve worked for most of my life got into the whole Agile thing and I can honestly say the management has gone downhill ever since. 

However, as I read further into the book it became relatable to even an office workspace.  There are a lot of good pointers and charts showing how incivility effects employees and the companies bottom line.  I did feel some of the teachings were a bit too much from a liberal/social justice stance but then I had some maintenance work done in my apartment yesterday.  The head guy was telling his helper how to complete the job.  His tone was brash, loud, and it made me feel uncomfortable, I can’t imagine how his worker felt.  Which made me think about this book and how TONE really does make a difference between employer/employee. 

If you’re in a supervisory or higher position and  you’re experiencing a lot of absenteeism or bad attitude from your workers, you need to read this book.  I give it 4 stars.